Complaints Handling
Sadly the compensation culture means that the number of complaints going to the FOS are increasing. Equally sadly, the Financial Ombudsman’s Service has shown no sign of smartening up its act and continues to deliver far too many perverse or baffling decisions.
In the first instance, we attempt to deal with the problem at source by showing firms how to run their businesses in such a way as to make it unlikely that any complaint would be sustainable.
Where complaints are received, we seek to be involved from the outset. We make an independent assessment as to whether the complaint has merit or not and, in either instance, advise on the best way it should be dealt with. If required, we can undertake all necessary correspondence.
Please contact us for further information.