Complaints Handling

Complaints are not going to go away. We live in litigious times and, moreover, the FSA and the FOS actively encourage members of the public to complain even though it is widely accepted that many of the resulting complaints are unjustified.

In the first instance, we attempt to deal with the problem at source by showing firms how to run their businesses in such a way as to make it unlikely that any complaint would be sustainable.

Where complaints are received, we seek to be involved from the outset. We make an independent assessment as to whether the complaint has merit or not and, in either instance, advise on the best way it should be dealt with. If required, we can undertake all necessary correspondence.

Please contact us for further information.